Podcast - The Quality of Quality Measurement

Chapter Markers

• 00:00 - Intro

• 01:44 - Defining Quality

• 03:36 - Quality in Context - Cynefin Framework

• 06:22 - Donabedian Triad

• 06:60 - The Art & Science of Appropriate Process

• 10:18 - Quality Standards & NCQA

• 10:46 - Goodheart’s Law in Healthcare

• 11:54 - Distortion of Informed Consent & Evidence-Based Care

• 13:03 - Other Challenges

• 15:01 - Outro

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• The Quality of Quality Measurement - Link to the written article of this podcast.

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Slides Quality Of Quality Metrics

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